Featured client implementation

Trust Cargo: one operating system across a logistics ecosystem.

A multi-product architecture connecting commercial work, operations, providers, drivers, communications, documents, finance, fiscal processes, and customer experiences across a complex cross-border service business.

Evidence boundary

A named system story with status kept explicit.

Operating challenge

Coordinate many participant groups, records, decisions, channels, documents, and regulated or specialized providers without creating disconnected sources of truth.

Biomimetic hypothesis

Specialized participants can move independently when they share explicit signals, boundaries, decision authority, and feedback through a stable operating core.

Engineered rules

One authority per consequential record or decision; bounded interfaces; role-specific experiences; durable events; human approval for consequential actions; observable release and recovery paths.

Live

Public bilingual experience and identified system components operating for their stated scope.

Pilot

Bounded workflows and integrations undergoing controlled real-world acceptance.

Concept

Approved roadmap capabilities not presented as operational or available.

No verified business-outcome number is published because a public baseline, period, calculation, and client authorization are not yet available.

Trust Cargo system map

The system around the shipment

Each ring serves a different community or responsibility while a governed business core keeps records, decisions, and exceptions connected.

TCBusiness core
CustomersInternal teamsTransport providersLogistics partnersInsurersGeneral providersDriversExternal systems
01

People and experiences

A bilingual public website, customer and provider journeys, internal model-driven applications, driver workflows, email and WhatsApp workbenches, and human handoff.

02

Power Platform business core

Microsoft Dataverse, Power Apps, Power Automate, plug-ins, PCF controls, approvals, business rules, audit references, and role-aware operational views.

03

Azure integration plane

Bounded Azure Functions, API Management, Service Bus, Blob Storage, managed identities, observability, retry, reconciliation, and governed document handling.

04

External products and networks

Microsoft 365 and Exchange, Meta WhatsApp, independent provider SaaS, Firebase, Clerk, Stripe, Facturapi/PAC, banking interfaces, email delivery, and partner systems.

End-to-end operations

How people and systems work together

Customer to operations

A request enters through a digital channel, becomes structured commercial work, passes human review, and progresses through quoting, service, tracking, documents, and financial follow-up.

Operations to provider network

Internal users coordinate offers, capacity, awards, assignments, milestones, incidents, and evidence while provider-facing products expose only the information each party needs.

Automation with human control

Email, WhatsApp, APIs, events, and scheduled processes reduce repetitive work. Approvals, exceptions, identity, and audit paths keep people accountable for consequential decisions.

Fiscal and financial loop

Customer receivables, provider payables, invoices, PAC/Facturapi artifacts, payments, and reconciliation connect back to authoritative business records without duplicating fiscal authority.

Public architecture summary

Public architecture summary

This page describes the governed system architecture and phased implementation program at a capability level. It intentionally excludes private configuration, customer or provider data, credentials, security details, and unsupported performance claims. Individual capabilities may be live, in controlled implementation, or part of the approved roadmap.